Last updated: October 2026

This Payment Policy explains how payments are processed on forgelle.com, operated by Tradymax LTD (the “Company”, “we”, “us” or “our”). By placing an order, the customer accepts the terms set out below.

1. Accepted payment methods

1.1 Bank transfer. Payment may be made using the details provided at checkout. No fee applies. The order is processed once payment has been received and cleared.

1.2 Card (Visa and Mastercard). Card payments are processed securely by the Company’s provider, and the order is confirmed upon authorisation. No fee applies.

1.3 The Company does not accept PayPal, cash, cheque or cryptocurrency. Any change will be reflected on this page.

2. Currency

2.1 The order is invoiced in the currency displayed at checkout and charged accordingly. Where the customer’s card or account is held in another currency, the customer’s bank applies its own exchange rate and may charge a conversion fee, which is outside the Company’s control.

3. Payment process

3.1 The customer selects bank transfer or card at checkout.

3.2 For bank transfer, the customer sends payment; processing begins once the funds have cleared.

3.3 For card payments, the customer enters the relevant details into the secure form, where the bank may apply 3D Secure.

3.4 Upon authorisation or receipt, the customer receives an order confirmation email containing the order and shipping details.

3.5 As orders are fulfilled by Hertwill, fulfilment commences shortly after payment is confirmed.

4. Pricing and taxes

4.1 Prices include applicable taxes unless stated otherwise at checkout. No fee applies to either payment method. Shipping is charged at 8 EUR per order and is displayed before confirmation.

4.2 In the event of a pricing error, the Company will contact the customer before dispatch to confirm the corrected price or to cancel the order for a full refund.

4.3 The Company delivers to the 27 EU countries and the United Kingdom (28 in total). For deliveries outside the EU, including the United Kingdom, import VAT or customs duties may be payable on arrival and are the responsibility of the customer.

5. Payment security

5.1 SSL/TLS encryption is applied across all pages.

5.2 Card payments are processed by the Company’s PCI DSS compliant provider with 3D Secure. Card details are entered into the provider’s secure form and are never stored on the Company’s servers.

5.3 Orders are subject to fraud monitoring and suspicious-activity alerts.

6. Failed or declined payments

6.1 If a payment is declined, the customer is notified at checkout and the order is not processed. Bank transfer orders are held until payment is received. The customer should check the relevant details or use the alternative method, and may contact info@forgelle.com if difficulties persist.

7. Fraud prevention

7.1 Orders may be subject to automated and manual fraud-prevention checks. The Company reserves the right to request additional verification, to delay or cancel any order reasonably suspected to be fraudulent or unauthorised, and to return any funds received to the original payment method.

8. Refunds

8.1 Refunds are issued in accordance with the Company’s returns process and Hertwill’s rules (returns within 30 days of the order date, items unused). Refunds are made to the original payment method. Full details are set out on the Help page.

9. Order confirmation

9.1 Orders are confirmed upon authorisation or receipt of payment.

9.2 An order confirmation email is sent, including the shipping details.

9.3 The Company reserves the right to refuse or cancel any order at its discretion.

10. Contact

10.1 For payment enquiries, email info@forgelle.com. The Company aims to respond within 2 business days.

11. Company details

TRADYMAX LTD
Company number: 17523855
50 Princes Street, Ipswich, IP1 1RJ, United Kingdom
Email: info@forgelle.com
Telephone: +44 7441 393658