Last updated: October 2026

1. Data controller

1.1 Tradymax LTD is the data controller for the personal information described in this Policy.

TRADYMAX LTD
Company number: 17523855
50 Princes Street, Ipswich, IP1 1RJ, United Kingdom
Email: info@forgelle.com
Telephone: +44 7441 393658

2. Information we collect

2.1 Depending on how the customer interacts with the Website, the Company may collect:

• 2.1.1 Contact data: name, email address and the content of any message.
• 2.1.2 Order data: billing and delivery address, telephone number, items purchased and order history.
• 2.1.3 Account data: login credentials, saved addresses, order history and stored preferences.
• 2.1.4 Payment data: information required to process payment. The Company accepts bank transfer and card (Visa and Mastercard). Full card numbers are not stored; card payments are processed securely with 3D Secure.
• 2.1.5 Technical data: IP address, browser, device type and site usage, collected via cookies.
• 2.1.6 Marketing data: the customer’s marketing opt-in status.

2.2 The Company does not knowingly collect sensitive data and does not purchase personal information from third parties.

3. Purposes and legal bases

3.1 Personal information is processed in order to:

• 3.1.1 fulfil and deliver orders and administer accounts (performance of a contract);
• 3.1.2 respond to enquiries (legitimate interests);
• 3.1.3 comply with legal and tax obligations, such as retaining sales records (legal obligation);
• 3.1.4 improve the store and see which sources lead to orders (legitimate interests);
• 3.1.5 send marketing where requested (consent).

3.2 Marketing consent may be withdrawn at any time via the unsubscribe link or by contacting the Company.

4. Cookies

4.1 The Website uses cookies. Necessary cookies are required for the store to operate, for example to maintain login and cart contents. Subject to consent, marketing cookies are also used.

4.2 A banner on the customer’s first visit permits acceptance or rejection of non-essential cookies, which may be changed at any time. The full list is provided in the Cookie Policy.

5. Recipients of personal data

5.1 The Company does not sell or rent personal information and does not share it for advertising purposes. The following processors act on the Company’s behalf and only on its instructions:

• 5.1.1 Hertwill, the fulfilment and logistics partner, which receives delivery details in order to pack and ship orders;
• 5.1.2 the hosting and security provider, which operates the Website;
• 5.1.3 the email provider, which delivers and stores messages and order emails;
• 5.1.4 the payment providers, which process payments securely.

5.2 The Company may also disclose personal data where required to do so by law.

6. International transfers

6.1 Certain providers, including Hertwill, may operate outside the United Kingdom and the European Economic Area. Where this is the case, the transfer is subject to appropriate safeguards, such as UK and EU standard contractual clauses.

7. Retention

7.1 Enquiry correspondence is retained for no longer than 24 months following the last contact.

7.2 Order and account records are retained for the duration of the account and thereafter for the period required by law, which for tax and accounting purposes is normally up to 6 years. Thereafter, the data is deleted.

8. Security

8.1 The Website is served over HTTPS and payment data is encrypted. Access is restricted to those who require it and is protected by strong authentication. No system is entirely secure; however, the Company takes reasonable measures to protect personal data.

9. Your rights

9.1 The customer has the right to:

• 9.1.1 request a copy of the personal data held;
• 9.1.2 have inaccurate data corrected;
• 9.1.3 have data deleted;
• 9.1.4 restrict or object to processing;
• 9.1.5 receive data in a portable format;
• 9.1.6 withdraw consent where processing relies on it.

9.2 To exercise these rights, email info@forgelle.com. The Company responds within one month, at no charge.

10. Complaints

10.1 If the customer is dissatisfied with the handling of personal data, the Company should be contacted first. A complaint may also be submitted to the UK Information Commissioner’s Office at ico.org.uk, or to the relevant supervisory authority within the European Economic Area.

11. Children

11.1 The Website is not directed at children, and the Company does not knowingly collect data from any person under 16. If it is believed that a child has provided personal data, the Company should be contacted and the data will be deleted.

12. Changes to this Policy

12.1 Where this Policy is amended, the date at the top of the page is updated. Significant changes will be clearly indicated.

13. Contact

TRADYMAX LTD
Company number: 17523855
50 Princes Street, Ipswich, IP1 1RJ, United Kingdom
Email: info@forgelle.com
Telephone: +44 7441 393658