Help
Shipping, returns, sizing, orders. Not covered here? Email us and a person replies.
Shipping and delivery
We ship to all 27 EU countries and the UK. Checkout lists every country.
3 to 8 business days within the EU and 4 to 10 to the UK. Each label ships from its own warehouse, so an order from two labels can arrive as two parcels.
Standard tracked shipping: €8 flat per order.
Yes. The tracking link is emailed the moment your order ships. Two labels in one order can mean two parcels.
Prices include VAT. EU orders carry no customs charges. UK orders may face local import tax or duties on delivery.
Returns
Yes. Unworn items with tags can go back within 30 days of your order date. Email us first with your order number and we send the return address. Every label ships from its own warehouse.
Send us a photo by email within 30 days. We replace it or refund you.
Yes, if the label still has your size in stock. Email us and we set it up.
Sizing
Each product page lists the sizes in stock and the label’s own fit notes. Not sure? Email us before you order and we check with the label.
Labels from Estonia, Latvia and Lithuania: Peachlabel, RÄTT, Baltland and Drinbags. The maker is named on every product.
Orders, payment
Email us now. Once the label has shipped the order, it is locked, but returns still work.
Credit card (Visa, Mastercard) or a direct bank transfer. Your call.
Follow the care label in the garment.
Contact us
Email info@forgelle.com with your order number. A person answers. Who we are: About us.